Refund & Cancellation Policy

Effective Date: 02/06/2026

This policy applies to all services and digital products sold by Pivotal AP.

Services — No Refunds Once Work Begins

All service purchases are final once work has started.

Work is considered started when any of the following occur:

• Intake information is received
• A calendar booking is confirmed
• First action is taken on your request

No refunds are issued for:

• Dissatisfaction with results
• Client delays or lack of response
• Partial completion
• Change of mind

Discretionary Refunds

Any refund, if granted, is provided solely at the discretion of Pivotal AP and is not guaranteed.

Digital Products — All Sales Final

All digital product sales are final and non-refundable.

No refunds are provided for:

• “Didn’t like it”
• “Didn’t use it”
• “Purchased by mistake”
• “Changed my mind”

Chargebacks

Unauthorized chargebacks violate these Terms.

Pivotal AP reserves the right to:

Recover associated fees and costs
Contact details are available on this website.

Suspend services

Contest chargebacks